Because every question deserves its moment in time.
1. Where does Pulsetick ship?
We currently ship across the United States (all 50 states + D.C.).
International shipping is not available yet, but like time itself, expansion is always ticking closer.
2. How long will it take to receive my order?
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Processing: 1–2 business days (every watch is hand-checked before leaving us).
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Standard Shipping: 5–7 business days.
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Express Shipping: 2–4 business days.
Think of it as waiting for the perfect hour — not too rushed, not too slow, but right on time.
3. Can I return a watch if it doesn’t suit me?
Yes. You may return any eligible watch within 14 days of delivery, provided it remains in original condition, unworn, with box and papers intact.
Pulsetick doesn’t just sell watches — we want you to wear time confidently.
4. How do I request a refund?
Refunds are issued back to your original payment method once the returned watch has been inspected.
Please allow 5–10 business days for the funds to reflect, depending on your bank or card provider.
5. What if my order arrives damaged?
Contact us within 7 days of delivery, including photos of the watch, box, and shipping label. We’ll investigate immediately and ensure your timepiece is either replaced or refunded.
6. Do Pulsetick watches come with a warranty?
Yes. Every Pulsetick timepiece is backed by a 12-month limited warranty covering manufacturing defects.
Like time itself, we believe quality should be dependable.
7. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number.
Watching your watch move closer is almost as satisfying as wearing it.
8. What payment methods do you accept?
We accept major credit & debit cards, PayPal, and secure digital wallets commonly used in the U.S.
9. Are Pulsetick watches authentic?
Absolutely. Every watch sold by Pulsetick is authentic, original, and carefully curated. Time deserves no imitations.
10. How do I contact Pulsetick?
You can reach us at:
📧 support@pulsetick.store
🕘 Mon–Sat, 9 AM – 6 PM
Every inquiry is answered with the precision and care of a finely tuned movement.