Refund Policy
At Pulsetick LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
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Requests for a refund must be made within 14 days of receiving your order.
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Items must be unused and in their original condition and packaging, including all tags and accessories.
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Items damaged due to misuse or normal wear and tear after delivery are not eligible for a refund.
2. Refund Process
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Contact us at support@pulsetick.store with your order number and a brief explanation of the issue.
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Our team will review your request within 2 business days and provide a return shipping label or instructions.
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5-7 business days.
3. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item shipped).
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Original shipping fees (if applicable) are non-refundable.
4. Non-Refundable Items
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Gift cards or promotional items marked as “Final Sale” are non-refundable.
5. Contact Us
For any questions about your refund or return, please reach out to:
📧 support@pulsetick.store
☎️ (702) 449-7078
📍 1475 Harbor Blvd, Fullerton, CA 92832, United States